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Michelin Auto Warranty And Guarantee
We are confident customers will love the performance of their new MICHELIN tyres.
So confident, in fact, that we will back all MICHELIN tyre purchases with a Satisfaction Guarantee. If you’re not 100% satisfied with your new set of MICHELIN tyres, MICHELIN will gladly refund the purchase price within 30 days of your purchase*.
The MICHELIN 30 Day Satisfaction Guarantee applies to the purchase of four MICHELIN passenger car, recreational or light truck tyres between 1 January - 31 December 2019.
TERMS AND CONDITIONS
Eligibility Requirements and the Promotional Period
The MICHELIN 30-Day Satisfaction Guarantee Promotion commences at 9am AEDST on 1 January 2019 and ends at close of business in Participating Dealers on 31 December 2019.
In order to be eligible for the MICHELIN 30 Day Satisfaction Guarantee promotion (“Promotion”), customers must purchase, in a single transaction a set of four (4) or more MICHELIN passenger car, recreational or light truck tyres specified as being eligible for this Promotion (“Tyres”), from a selected MICHELIN Authorised Dealer in Australia between 9am AEDST on 1 January 2019 and close of business on 31 December 2019. (“Qualifying Transaction”). “Participating Dealers” will be any dealers in Australia that display advertising material for this Promotion during the promotional period.
Subject to Clause 4 of these Terms and Conditions, this Promotion allows a customer who purchases Tyres under a Qualifying Transaction to return the Tyres in exchange for a refund within a period of 30 days from the date of purchase if he/she is dissatisfied with the performance of the Tyres.
A customer will not be entitled to a refund under this Promotion if the Tyres are: damaged due to misuse or misapplication; damaged due to road hazard damage; damaged due to excessive use during the 30 day period of ownership; damaged due to punctures caused by theft, natural disaster or neglect; damaged due to mechanical problems relating to the vehicle; damaged or excessively worn from any racing-related, race circuit activities or competitive events.
Fleet, trade and wholesale purchasers are excluded and will not qualify for entry.
In the event the customer wishes to return the Tyres purchased between 9am AEDST on 1 January 2019 and close of business on 31 December 2019 (“Promotional Period”) for any reason excluding those listed as invalid within these Terms and Conditions, the following criteria must be met by the customer:
- The customer has purchased a set of four (4) Tyres at a Participating Dealer during the promotional period;
- The customer has retained their original purchase receipt(s)/invoice(s) for all entries as proof of purchase. Purchase receipt(s)/invoice(s) must clearly specify the Participating Dealer from who the Tyres were purchased, what Tyres were purchased and the date and time the purchase was made;
- Purchase has been made within 30 days of purchase receipt date;
Passenger Car & Light Truck Warranty
Michelin Passenger Car and Light Truck Tyres, used in normal service and in accordance with the maintenance recommendations and safety warnings of the Michelin Company, are covered by a warranty against defects in design, workmanship and materials subject to the conditions set out below.
What’s Covered and for How Long
a. Tyres sold within three years of the manufacturing date
Where the tyres are sold within three years of the manufacturing date, the warranty shall be for the life of the original usable tread pattern or six years from the date of purchase, whichever comes first.
b. Tyres sold three years after the manufacturing date
Where the tyres are sold three years after the manufacturing date, the warranty shall be for the life of the original usable tread pattern or six years from the date of manufacture, whichever comes first.
At the end of the relevant periods stated in paragraphs a. and b. above, all warranties, express or implied are terminated.
The original usable tread pattern is the original pattern down to the level of the tread pattern wear indicators – 1.6mm of tread pattern remaining.
Date of purchase is documented by new vehicle registration (where the tyres were fitted on a new vehicle) or original tyre sales invoice. If there is no proof of purchase, the warranty will be based on the date of manufacture.
What’s not Covered
Tyres which become unserviceable under the following circumstances are not covered by this warranty:
Road hazard injury (e.g. a cut, snag, bruise, impact damage or puncture, whether repairable or not);
Incorrect mounting of the tyre, tyre/wheel imbalance or improper repair;
Under-inflation, over-inflation, improper maintenance or other abuse;
Mechanical irregularity in the vehicle such as wheel misalignment resulting in uneven or rapid wear;
Tyres fitted to or used with incompatible or improper valves, rims or wheels;
Vehicles which are carrying loads or running at speeds higher than the load and speed index marked on the tyre sidewalls or that recommended for the vehicles;
Tyre purchased second hand, this includes tyres fitted to used cars and imported vehicles, without proof of purchase;
Tyres which have not been fitted or used in accordance with the technical recommendations of the manufacturer as published from time to time;
Accident, fire, chemical explosion, tyre alteration or vandalism;
Tyre purchased from unauthorised dealers;
And climatic or ozone effects
Conditions and Exclusions
Where the tyre becomes unserviceable due to a condition within the terms of this warranty, MICHELIN may at its option repair the tyre, supply an equivalent tyre as replacement, reimburse the value of the tyre based on the remaining tread depth or offer such other form of compensation according to its prevailing commercial policy.
This warranty does not provide compensation for service charges incurred, charges for mounting and balancing, loss of time, loss of use of vehicle, inconvenience or consequential damage insofar as the law permits.
Tyres presented to an authorised MICHELIN Dealer for compensation remain the property of the consumer and MICHELIN accepts no responsibility for loss of or damage to tyres which are in the custody or control of an authorised MICHELIN Dealer for the purposes of inspection. Tyres accepted by an authorised MICHELIN Dealer for compensation become the property of MICHELIN. In the event of a dispute, the consumer must make the tyre available for further inspection.
No authorised MICHELIN Dealer, representative or employee has the authority to make or imply any representation, promise or agreement that in any way varies the terms of this warranty. Except as expressly provide for in this warranty, all other implied warranty, guarantee, representation, promise or agreement and liability arising from breach of the foregoing are excluded to the extent permitted by law.
THIS WARRANTY APPLIES ONLY IN AUSTRALIA.