bob jane t mart epping
Reviews By Google
Original service was good - unannounced drop off first thing in the morning to check out a puncture repair which ended up in needing a new tyre. Since this though it has gone so far downhill it's not funny. Broke a Tyre Pressure Monitoring Sensor through mishandling which I didn't mind as they said it would be replaced later that week when the sensor arrived. They said they had one of the tyres in stock which I didn't check until when I got back to work and they put a cheaper variety on (Pilot Sport 4 not a Pilot Sport Cup 2). I left it as it because I'd already driven on it. Since this - I have followed them up 4 times to get an answer on this Sensor that was meant to be 2 or 3 days away and I get the bog standard "I'll check and call back" and it NEVER happens. It's now been close to a month since this work was done and there is zero interest in getting this resolved. I guess the only way to get movement is to express my utter dissatisfaction on a public forum. Get it together guys - my initial positive impression is well and truly ruined now. And give me a call to replace the sensor you broke please.
I would like to thank Epping Bob Jane T-Mart team and specially James the manager. I had problems with my new wheels and tyres from top brands. They didn't give up until the issue was resolved. Highly recommend them as you can leave your car with a trust worthy and knowledgeable team!
Great customer service. They have gained a life long customer.
Excellent service today had a tyre puncture repair. Done with in an hr. Been going to bob jane for many years always looked after. Keep up the good work guys. Cheers Davo
Technicians were super friendly and helpful and the service was efficient. Would recommend
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