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Auto 30 Day Satisfaction Guarantee

We are confident customers will love the performance of their new MICHELIN tyres.

So confident, in fact, that we will back all MICHELIN tyre purchases with a Satisfaction Guarantee. If you’re not 100% satisfied with your new set of MICHELIN tyres, MICHELIN will gladly refund the purchase price within 30 days of your purchase*.

The MICHELIN 30 Day Satisfaction Guarantee applies to the purchase of four MICHELIN passenger car, recreational or light truck tyres between 1 January - 31 December 2019.


Eligibility Requirements and the Promotional Period

The MICHELIN 30-Day Satisfaction Guarantee Promotion commences at 9am AEDST on 1 January 2019 and ends at close of business in Participating Dealers on 31 December 2019.

In order to be eligible for the MICHELIN 30 Day Satisfaction Guarantee promotion (“Promotion”), customers must purchase, in a single transaction a set of four (4) or more MICHELIN passenger car, recreational or light truck tyres specified as being eligible for this Promotion (“Tyres”), from a selected MICHELIN Authorised Dealer in Australia between 9am AEDST on 1 January 2019 and close of business on 31 December 2019. (“Qualifying Transaction”). “Participating Dealers” will be any dealers in Australia that display advertising material for this Promotion during the promotional period.

Subject to Clause 4 of these Terms and Conditions, this Promotion allows a customer who purchases Tyres under a Qualifying Transaction to return the Tyres in exchange for a refund within a period of 30 days from the date of purchase if he/she is dissatisfied with the performance of the Tyres.

A customer will not be entitled to a refund under this Promotion if the Tyres are: damaged due to misuse or misapplication; damaged due to road hazard damage; damaged due to excessive use during the 30 day period of ownership; damaged due to punctures caused by theft, natural disaster or neglect; damaged due to mechanical problems relating to the vehicle; damaged or excessively worn from any racing-related, race circuit activities or competitive events.

Fleet, trade and wholesale purchasers are excluded and will not qualify for entry.

Entry Instructions

 In the event the customer wishes to return the Tyres purchased between 9am AEDST on 1 January 2019 and close of business on 31 December 2019 (“Promotional Period”) for any reason excluding those listed as invalid within these Terms and Conditions, the following criteria must be met by the customer:

The customer has purchased a set of four (4) Tyres at a Participating Dealer during the promotional period;

The customer has retained their original purchase receipt(s)/invoice(s) for all entries as proof of purchase. Purchase receipt(s)/invoice(s) must clearly specify the Participating Dealer from who the Tyres were purchased, what Tyres were purchased and the date and time the purchase was made;

Purchase has been made within 30 days of purchase receipt date;

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